Acceptable Use Policy

Last updated: May 28, 2026

This Acceptable Use Policy (“AUP”) sets out conduct that is prohibited on the GoodCloser title and closing platform. It applies to every Customer, User, and visitor. Violation may result in suspension or termination of the Service without refund and, where appropriate, legal action and reporting to authorities.

1. Prohibited content & activity

You may not use the Service to:

• Violate any law, regulation, court order, or contractual obligation — including RESPA, TILA, TRID, the Bank Secrecy Act, OFAC sanctions, FinCEN reporting requirements, or state title-agency law;
• Facilitate money laundering, terrorist financing, or sanctions evasion;
• Process closings for parties on the OFAC SDN list without immediate escalation;
• Falsify or knowingly submit inaccurate identity, beneficial-ownership, or KYC information;
• Create or distribute fraudulent documents, including but not limited to forged signatures, falsified appraisals, fabricated payoff statements, fake driver licenses, or counterfeit deeds;
• Misrepresent yourself or any party in a transaction;
• Send wire instructions that you have not independently verified by call-back to a known good number;
• Upload, host, or transmit content that is illegal, defamatory, harassing, sexually exploitative of minors, or that infringes a third party’s intellectual property;
• Use the Service to compete with GoodCloser or to copy any feature, design, or workflow.

2. Technical abuse

You may not:

• Attempt to gain unauthorized access to the Service, other users’ data, or the underlying infrastructure;
• Reverse engineer, decompile, or otherwise attempt to derive source code or proprietary algorithms;
• Probe, scan, or test the vulnerability of any system or network (security researchers may contact security@goodcloser.com to request authorized testing);
• Bypass authentication, rate limits, throttling, signature verification, or any other access control;
• Scrape, harvest, mirror, or systematically download content from the Service, including via automated tools, bots, scrapers, headless browsers, or third-party AI agents — except through authorized API endpoints under documented rate limits;
• Use the AI features in a way that triggers excessive token consumption clearly outside ordinary closing workflow, or to bypass our content filters;
• Submit malware, viruses, ransomware, or any malicious code;
• Interfere with or disrupt the Service, the Cloudflare or Supabase infrastructure, or any User’s use of the Service.

3. Communications & identity

• You may not send unsolicited bulk email (spam) through the Service;
• You may not send messages designed to phish, deceive, or impersonate any party in a closing;
• You may not impersonate another User, business, or government official.

4. AI usage

• You may not use the Service’s AI features to generate content that would, if produced by a human, violate this AUP — including forged signatures, fabricated identification, or counterfeit closing documents;
• You must independently verify all AI-generated output before relying on it for any regulated decision;
• You may not attempt to extract, reverse engineer, or train models on the prompts, system instructions, or model output of the Service’s AI features.

5. Account security

• Keep your credentials secret. Each User must have their own login;
• Enable multi-factor authentication where offered;
• Report suspected unauthorized access to security@goodcloser.com immediately;
• You are responsible for all activity that occurs under your account.

6. Enforcement

GoodCloser may, in its sole discretion, investigate any suspected violation and take any action it considers appropriate — including but not limited to:

• Issuing a warning;
• Suspending or terminating affected Users or the entire Customer account, without refund;
• Removing or quarantining offending content;
• Cooperating with law enforcement, regulators, and aggrieved third parties;
• Pursuing civil remedies, including injunctive relief and damages.

GoodCloser may report suspected illegal activity to the appropriate authorities, including FinCEN (suspicious activity reports), the IRS, state title-agency regulators, the Florida Department of Financial Services, and law enforcement.

7. Reporting violations

To report a violation of this AUP, contact abuse@goodcloser.com. To report a security vulnerability, contact security@goodcloser.com.

8. Changes

We may update this AUP at any time to address new threats or compliance requirements. Material changes will be communicated by email or in-product notice. Continued use after the effective date constitutes acceptance.